Help Centre

Here you will find everything you need to help resolve your issue. For assistance please open a ticket on our Helpdesk, you will find a link on your POS and Back Office PCs . If this is not possible or you have an emergency please call our support line on 0345 225 0198 available 9.00am – 5.30pm, Monday to Friday (excluding English bank holidays).

Our emergency support line is also available on Saturdays from 9.00am to 5.30pm. On Sundays, you will need to call our premium rate support line on 0905 514 0198. Please note calls to this number cost 60p per minute plus your phone company’s access charge.


If you would like to contact the support team, please fill in the form below

Frequently Asked Questions

What is RMH?

Retail Management Hero (RMH) is a complete point of sale (POS) solution that enables retailers to efficiently manage all their back office and POS activities including inventory management, accounts receivable and purchasing control. Ideal for small to medium-sized store chains looking to improve business intelligence (BI) while operating smarter and faster throughout the entire retail environment.

How do I become an RMH reseller?

Please use our contact form and drop us a quick message.

What is the RMH Enhancement Plan?

The RMH Enhancement Plan (EP) will help you with support, tools and resources, maximise your solution value, protect your investment, and enhance employee productivity. All these benefits will last 365 days a year and for as long as you are enrolled and remain current on the plan.

I want to upgrade to RMH from RMS?

Please give us a call on 0345 225 0198 so we can discuss your requirements.

How do I check my Optomany transactions?

Go to, login and click Reporting > Txn Search at the top.

Can I use my till if the Internet goes down?

Yes, you should be fine however you may have difficulty taking card transactions as they authorise over the Internet normally. With Optomany an offline floor limit can usually be authorised, please contact us to discuss your options.

My screen is black, what can I do?

Check the screen is turned on, the power button is usually underneath the screen. If that fails you should then check the computer is turned on and that no cables have come loose.

Is there a reason my cash drawer won't open?

Check the receipt printer is turned on and restart the POS program.

My pin pad is not working, what do I do?

Turn the computer off, restart the pin pad by removing the back cover and removing/reinserting the cable and then turn the computer back on.

I cannot see my recently created purchase order?

Press the Refresh button on the top bar.

An item is not appearing on a purchase order, why is this?

Check that “Do not order” is not ticked on the purchase tab of the item card. You can also check the “On order” field on the inventory tab of the item card, if this has anything other than a zero this would indicate that this item is already on order, please check open/partial purchase orders and inventory transfers.

Where else can I look for help?

You will find a link on our Helpdesk called KB Articles where we have over 50 user guides with helpful information.

How do I contact your accounts department?

Initially please email with your enquiry.

If you haven’t found what you were looking for, please try our downloads where we have some glossy brochures detailing key concepts.

go to Downloads